Sales & Service Manager
Full Time • Burlington
Responsive recruiter
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
Job Title: Sales & Service Manager
Reports to: Assistant General Manager
FLSA Status: Non-exempt
Summary: Goldfish Swim School - Burlington is looking for a highly organized and motivated individual to assist with the management of Sales and Services. Primary areas of responsibility include monthly financial reporting, training and support for new front desk team members, maintaining clear communication with front desk team members and management team, obtain lifeguard certification and hold one on-going lifeguard shift per week, and other duties as outlined below. Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
The ideal candidate for this position is:
- 18 years or older
- Comfortable working with children and families
- An organized and excellent interpersonal communicator
- Experienced in training staff members (preferred but not required)
- Able to work with limited supervision.
- Must pass background examinations (included with training)
Benefits:
- Advanced leadership roles
- Flexible hours
- Great pay
- Same day pay! Work a shift and get part of your pay at the end of the day!
- Valuable work experience
- Increased social opportunities
- Future references/referrals
Duties and Responsibilities:
- Conduct sales calls in accordance with Goldfish Swim Schools core values of Integrity/Compassion/Trust and WOW! Customer Service.
- Communicates with customers in a timely manner via email and phone calls.
- Enrolls students in the proper lesson level according to the Goldfish Swim School curriculum.
- Discusses multiple membership opportunities with members.
- Provides leadership, discipline and constructive feedback to Front Desk Representatives.
- Responsible for the overall cleanliness at the front desk and the dry side of the facility.
- Hosts monthly workshops with the employees (front desk related).
- Completes all the monthly Golden Support Reviews for the front desk.
- Sets sales incentives for the front desk employees in conjunction with the Assistant General Manager, to assure that overall goals are considered.
- Ensures the retail and vending areas is clean, professional, stocked, labeled and profitable.
- Responsible for understanding and tracking sales goals as set by management team members.
- Participate in weekly regional sales calls and weekly meetings with Assistant General Manager.
- Maintain ordering and inventory processes.
- Other duties as assigned.
Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines.
Education/Experience:
High school diploma or GED. Some college education is preferred. 3 years sales experience or equivalent highly preferred.
Certificates and Licenses: Lifeguard, CPR/AED and First Aid certification must be completed within 60 days of hire.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School is an Equal Opportunity Employer.
NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School is an Equal Opportunity Employer.
Compensation: $16.75 - $24.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There’s more than vibrant colors, a tropical theme and happy children. There’s something different, something extraordinary. Something truly GOLDEN. It’s passion. Not just a passion for kids or a passion for swimming…it’s a special passion for changing – even saving – lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You’re also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it’s more than a job - it’s an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life’s accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
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Paid Training
We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support.
Flexible Schedules
Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU!
All Are Welcome
At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety.
Make Waves...In Your Community
Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE!
Make Waves...In Your Career
Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path!
High Fives & Tropical Vibes!
We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay!
Going for Gold!
We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation.
Grow with Goldfish
There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!